Reviews

RELATIONSHIPS MATTER

Building both relationships AND homes

Six years later... Not a review you normally see. So time flies. What has not lived up to expectations? Not a thing. Things that have exceeded expectations? The roof, has come threw three major hail storms with no damage, not a single ding, none. GCH told us that like all their homes they would be putting thicker than the norm roofing on the house. Insulation... Our power bills are much lower than we expected, We moved from a "green" energy saver house in Houston and expected higher costs to cool. No, turns out our bills were about half what the were in our old home. Much better insulation. Didn't ask for it, they just did it. Does this "older" home creak, groan, pop, or make other old...Read More

David Naas

It’s been a year and a few days since we moved into our beautiful new home built by Genuine Custom Homes. What can we say, we absolutely love it! Throughout the design, construction and one year follow up, Genuine Custom Homes has been both receptive to our desires and attentive to the level of detail we expected in a custom home. Genuine Custom Homes has been understanding, responsive and a pleasure to work with throughout the process of constructing a new home as well as the follow up the occurs post move in. So, to Michael Bryant and Karl Heinen a BIG Thank You for making it happen! We are so glad we went with your Genuine Custom Homes!! To all the support folks who helped make our ...Read More

Rick and Melba Rodriguez

Genuine Custom Homes built us an incredible top quality home. Their attention to detail was outstanding! Michael and Karl’s many years of experience and expertise ensured a beautifully constructed home. They made our entire building experience very enjoyable...and this was our second build with them! They never flinched when we asked for changes, did what was required to ensure we were happy. What a blessing to be living in our Genuine custom home. We wholeheartedly would do it all over again with Genuine as our guide!Read More

Michael & Christine Heikkinen

Fantastic experience with Genuine Custome Homes, LLC! My husband and I knew we had made the right decision to use them from the moment we walked into their office and toured a few of their homes. The whole process from signing our contract to moving into our home was pleasurable and they made it feel easy and fun. Thank you Michael, Karl and Dennis for truly a wonderful experience and a home that by far surpassed our dream!Read More

Shelly Eriksson

We believe that no other home builder could do what GCH was able to do in building our dream house. We started with photos of homes that are not seen in TX and they built us a fully customized unique home with everything we wanted (and some things we didn't know we wanted until they started building). We believe the biggest reason for GCH's success is that you get to work directly with the owners from start to finish. They were incredibly responsive to our questions and kept us updated on the progress with frequent photos, emails, and meetings. GCH uses architects, designers, electricians, etc. that they know and have trusted for years. They let us fully customize our home, even accommodatin...Read More

Houzz User

We interviewed quite a few builders. We met Michael & immediately felt confident with the company. We met with the architect & created a set of plans that my wife & I felt filled our needs. My wife met & worked with the interior designer, Anya, during the whole process to help with color combinations & kitchen, bath, bedrooms & living spaces look. It took a lot of pressure off my wife. The builder, Karl, was always a just a phone call away along with the super Dennis who kept us appraised & informed of the building process. All in all, they treated us as friends. One of the benefits we enjoyed was change orders fees. Most companies charge $500 per change order whether large or small. Genuin...Read More

greg

Genuine Custom Homes is best described as partnership and with superior performance. They listen to you and create home plans incorporating those ideas, make recommendations, offer alternatives in a transparent process from beginning to end. They are quality, on-time delivery, and on budget home builders. There was never a surprise during the our entire association with Geniune Custom Homes - what was planned is what was delivered. Our home was completed in 8 months during COVID-19, and the supply chain distortions that followed, while other builders were taking 20 to 26 months to complete builds. The shorter build time and quality of product are a testament to the relationship Genu...Read More

Stolz Haus

Over 1 yr after moving in and we couldn’t be happier with our experience w/GCH. Michael helped us select the lot, then gave us advice in the design phase. Sometimes we followed it, but also able to make our own decisions. Either way, he was always happy to help us and was very personable. Anya & Jordan, walked us through the big job of design selections so that we made selections that we loved. Karl and Dennis were dedicated to doing things right. The work was high quality and, when there was an issue, they fixed it. They were also accommodating with changes that we requested. A few issues were found after move in. Small ones were addressed quickly. Larger issues came up with the flooring th...Read More

Patti Beehler

We could not be happier with our new home. From the studs to the finishes, everything has been done right! We interviewed many builders before deciding to go with Genuine Custom Homes and it was the right choice! The care, helpfulness and understanding from Michael, Karl, Dennis and Anya was more than we could have ever hoped for. From last minute framing changes to additional electrical requests, they could not have been more easy to work with! If you or anyone you know is looking for a custom home builder that is fair, approachable, professional, available and all around very genuine, look no further! Thank you guys for helping us build an absolutely beautiful home that our family will fil...Read More

Houzz User

Genuine Custom Homes built our dream home. It was everything we imagined and so much more! Michael Bryant and the team at Genuine, listened and helped guide us through the entire process. My husband is very particular and there wasn't a request he had that they didn't bend over backwards to accommodate. I would highly recommend Genuine Custom Homes to anyone looking to build their dream home in the hill country!Read More

Tamara Landry

When it came time for us to build our "Forever" home we interviewed several builders but only one stuck out. From the moment we met Michael we knew that we wanted Genuine Custom Homes to build our house! We were very nervous because there is so much more that comes with building instead of just buying a new home and Michael, Karl and the Genuine Custom Home team made it seem so easy. They explained the steps and kept us informed every step of the way, from talking through the design via face time with the architect to picking out all the finishes with a designer to walking us through the closing process. Even the lenders they work with were amazing and they made their process so understandab...Read More

Jay Killen

Thank you, Genuine Custom Homes, for making our first (and only) house building experience so smooth! When there was a problem, you fixed it. If we didn't' like it, you changed it. If YOU thought it should be changed, you offered us a CREDIT to make it happen. AMAZING customer service! How many people can call their builders friends by the end of that process? We are so thankful we found you!Read More

Melissa Scott

There are many builders and they all claim to do great work. We believe you can tell a lot about a company by the people running it. So for us it came down to, not only what the builders could do, but also who we’d be on the home building journey with. That being said, we interviewed several builders and thought we had made a decision, but we kept thinking about how Michael from Genuine Custom Homes had reached out to us a couple years before. After meeting with him we knew we wanted to go with GCH. We could tell right away that he was honest and straight forward. We were never disappointed. In fact, once construction began, we were equally impressed. His partner Karl was always quic...Read More

Houzz User

Five stars are not enough! Before building with Genuine Custom Homes, my husband and I started with another builder with whom we were very dissatisfied. How fortunate we found Michael and Karl! The difference in the experience was like night and day. Genuine is completely transparent with their fees and there are no hidden costs. They started with our budget in mind and never swayed from that. When issues came up during construction, the only answers we got from them were "we're already on it" or "no problem, we'll make it right". There is a reason they have won best customer service on Houzz 4 years in a row! Plus, they build truly stunning homes. I cannot recommend them enough!Read More

Sarah Tovar

I hired Genuine Custom Homes in the Spring of 2015 to design and build my custom home in Helotes Texas. They brought in a terrific architect to work with me and they put me in the capable hands of a great interior designer who helped coordinate all of my choices in flooring, interior/exterior materials and colors, plumbing fixtures, lighting fixtures, etc. Because of the time spent in design, the build itself went relatively smoothly (there will always be a few hiccups in a custom build) and change orders were minimized. I moved in just before Thanksgiving 2016 and I am delighted with the house. I would not hesitate to recommend Genuine Custom Homes without reservation.Read More

Wayne Bennett

I spoke with a dozen builders when we started looking for someone to build our home, and usually came away with a less than excited feeling. Then we were referred to Genuine Customer Homes and we could not have been happier. Once I went to an open house and spoke with Michael and Karl I knew something was different. They had past and current customers just raving about the entire process and how wonderful an experience it was. It was refreshing after hearing so many horror stories from other people working with customer builders to find someone who would made you feel like they were apart of this as much as you were. And I have to say, we have had the exact same experience from start to ...Read More

Christopher Oliver

As a real estate professional, you want to bring the best options to the table to satisfy your clients and meet their needs. Michael and Karl with Genuine Custom Homes not only bring the best to the table, they bring the freaking table. The best builder firm I have ever worked with , hands down, every client satisfied, their attention to detail is bordering on clinical, these guys operate with such precision that every item is taken care of. If you are looking for a builder for that special home or that special client, look no further, they will make you look like a rock star every time. If you are looking to build your home, I highly recommend them, incredible work done by these two.Read More

CA & Company, REALTORS

UPDATED 6/13/2017. Very happy clients here - GCH completed our custom home a few weeks ago and we could not be happier. The customer "touch" (calls, text messages, emails, photos), listening (and more listening) and solid advice are abundant with this organization. Throughout the build we were "in touch". The building designer, interior decorator, cabinet maker, etc. are all some of the best out there and they show the same customer care that Genuine does. Custom home building isn't for the faint of heart, but everyone made this so easy for us. From the up-front marketing through design, price and contract we knew we were working with people who took their work seriously ...Read More

Greg D

We had a hard time deciding on a builder for our custom built Texas Tuscan home. We were seriously considering three other builders and just about ready to make a decision on one. We were asked by our realtor to add another one into the mix and speak with Genuine Custom Homes. We went on a walkthrough at a building site at the framing stage and it was there we saw the quality of the build. We declined the other three builders and chose Genuine. Completion of the build took place in mid-December 2015 and have been living here for 2 months. With Genuine you work with the owners/builders directly. Karl and Michael were just a text away whenever answers were needed. We have gotten so many compli...Read More

Houzz User

We built our home from 5 1/2 hours away. We kept waiting for "the disasters" to happen....they never came. The few times we came across something we weren't satisfied with we wouldn't even have a chance to mention it before Karl would have brought it up and offered a solution. We are so very thankful for the day we met Michael that ultimately lead us to Genuine and all the talented folks that came with that relationship. The bonus is we ended up creating great friendships with our builder and crew.....who says that?! ;)Read More

Houzz User

Michael and Karl did a superb job of building our dream home. They listen to what you want and quickly and efficiently execute it all! Our family couldn't more excited about our house. From the day we started with Genuine to the day we moved in, it was always an excellent experience. I HIGHLY recommend anybody looking to build in the San Antonio/Hill Country Vicinity to consider working with Genuine Custom Homes.Read More

Houzz User

It's a big decision. Deciding to build a custom home is easy. Picking a builder...not so easy. I can make it much easier for you. If you are building in the San Antonio area, go ahead, go visit a lot of builders for there are a lot of 'good' builders in San Antonio. Once you have done that, go visit Michael Bryant and Karl Heinen at Genuine Custom Homes. Now, you have met the 'great' builders in San Antonio. Michael and Karl will listen with the pure intent to design and build your dream, with your vision, and in your budget. Their sincerity, honesty, and extreme professionalism blend to deliver a custom experience that is extremely well planned, logical, trustworthy, and, just as ...Read More

Houzz User

I would like to express my gratitude for the excellent service that Genuine Customs Homes provided for my family. Being over 600 miles away, Michael and Karl with great patience listened to our ideas over Skype and the phone, helping us find land, design and build our home. The group of professionals that they work with ( Anya Hahn Interior Design, Debbie Villarreal and Lisa Cross From Starky Mortgage) truly added to a positive building experience. For a custom home built the way you want by people that make you feel like family look no further then Genuine Custom Homes.Read More

Houzz User

After many years of visiting builders from all over Central/South Texas, we are indeed fortunate to have found Karl and his TEAM at Genuine Custom Homes. We have made a number of personal sacrifices to get here, TRUSTING Karl's guidance the entire way. Karl's OPTIMISM kept us in the process even when we were not sure we could make things work out. The "thing" with Karl is that he is completely "GENUINE" in every sense of the word. Frankly, it's hard to believe Karl has other clients because he is able to completely meet our every need. We are just starting to frame our Retirement Home and have found the entire process to be an absolute PLEASURE. It has been a long journey to get this far bu...Read More

Ana Sita

There are only two men in San Antonio that can turn a dream home vision into a reality. Karl Heinen and Michael Bryant owners of Genuine Custom Homes have decided to revolutionize how Texas builds homes, and they make the competition look like complete amateurs. Genuine Custom Homes are true custom home builders. Some builders unlike Genuine do not have an eye for specialty lots. They don't have ambition to meet your timelines and aren't trust worthy to give you the actual costs to build. The first time we met Michael, our building consultant, he immediately gave us answers to questions that other builders couldn't. He took the time to visit our unique piece of land and identified fl...Read More

Houzz User

Genuine Custom Homes is an outstanding builder. With working in the real estate business and knowing a lot of different builders we did our research to make sure we went with the best of the best to build our home. I am exceptionally glad that we chose Genuine because that is exactly what they are “Genuine”. They didn’t stretch the truth or push us to get us to go with them. They gave us all the facts and when they say they can do something they do! I know several builders that unfortunately I cannot say the same about. I also like how they keep us in the loop every step of the way. Getting to be a part of the process and see our house shape and form is amazing! Karl and Michael do...Read More

Lindsay Blodgett

The Genuine Custom Homes team is outstanding! The attention to detail along with the guidance through the process is amazing. Michael and Karl take a unique approach to the home building experience by spending more detailed time upfront to ensure the actual building process is an enjoyable journey and not left second guessing while minimizing/eliminating change orders. The hours spent on capturing details of specifications from the exterior design to the interior details with any idea you bring to the table will work, even on a napkin, as the team will extract it out and make it a reality. They use only the best in town designers and craftsman to build the home we only expected in our dr...Read More

Houzz User

My wife and I chose Genuine Custom Homes to build on our property for the simple fact that their product stands out among other builders in the San Antonio area. They are the only home builder that walked us through the custom home building process step-by-step. We met with a multitude of different home builders during our search to build, and found that Genuine was the most knowledgeable and transparent.Read More

Houzz User

Karl Heinen, and Genuine Custom Homes, works diligently to provide impeccable customer service. He completely understands and effectively communicates the entire new home building process. We have been working with Genuine Custom Homes during 2013 to design and build our dream home. All timelines and workmanship have been exceptional and we would highly recommend Genuine Custom Homes!Read More

Houzz User

Building a custom home can be quite overwhelming...so we were told! Decisions are endless and opinions change through the process. Our experience of building our first custom home was SO much better than what we had anticipated based on the horror stories you often hear of! Genuine Custom Homes was with us each and every step of the way and Karl was amazing to work with!!! His organization skills speak volumes for themselves. We were constantly kept in the loop of what the current status was and what we could expect to come and it was so nice to know that we had someone supervising our project who cared about our home just as much as we did! Karl was always in contact with us and set up appo...Read More

Houzz User

What can I say kudos to this team - Michael, Karl, Dennis, Anya, and Jordan made our dreams come true. We came to San Antonio because we decided to retire in the area. We began to look for a builder. When we were introduced to Michael, we knew GCH was the builder we wanted to work with because we always dreamed of a custom build. He took a tour of our lot the day we asked to work with him and gave his honest opinion on where to build on the lot. He kept in touch with us even before we moved into the area. He was honest from the beginning of what our cost estimate would be. Michael took his time in meeting with us through each phase of the build by explaining what we needed to know before w...Read More

Gwyneth Hobson

My wife and I have built 6 custom homes over the years and we were fortunate to have Genuine Custom Homes build our most recent. The Genuine Custom Homes team is professional, considerate, organized and efficient. The product they produced is at the top of all the home builders we have used in the past. From the very beginning of our project to the end and after the Genuine Custom Homes team was communicative, received feedback constructively and were willing to make any changes necessary. Genuine Custom Homes completed our home in 9 months during supply chain and labor shortages created by COVID-19 when most contractor were taking 18 to 24 months - a testament to their effectiveness a...Read More

John Stolz

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